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Fjalla One and Inter Display are used under the terms of free license for commercial use 💛 Fjalla One and Inter Display are used under the terms of free license for commercial use
Comments Deleted: Social Media Commenting Policy
Comments Deleted: Social Media Commenting Policy
6 minutes read - Written by Jon-Stephen
6 minutes read - Written by Jon-Stephen
Comments Deleted?
Social Media
Social Media Commenting Policy
Social Media Policies
The Constitutional Challenges of Social Media Management
The need for a clear social media commenting policy A recent ruling by a federal appeals court found that President Trump violated the constitution by blocking critics on his Twitter account. The court determined that as Trump uses his account for government business, he can not block citizens from reading his posts. With several other government officials in court over similar cases of blocking and banning users from their social media accounts, the full extent of the implications of this ruling is still to be determined. But there is no doubt that this will extend to government agencies as well as public universities.
Even when facing extreme criticism, blocking users and deleting comments is seldom a good idea. More often than not, it's counter-productive. Criticism is par for the course when it comes to social media, but there are some cases such as spam and abuse where deletion and blocking are important tools to a social media manager. It is still to be decided what limitations public institutions have when blocking followers on social media accounts and the debate will probably continue for some time.
The need for a clear social media commenting policy A recent ruling by a federal appeals court found that President Trump violated the constitution by blocking critics on his Twitter account. The court determined that as Trump uses his account for government business, he can not block citizens from reading his posts. With several other government officials in court over similar cases of blocking and banning users from their social media accounts, the full extent of the implications of this ruling is still to be determined. But there is no doubt that this will extend to government agencies as well as public universities.
Even when facing extreme criticism, blocking users and deleting comments is seldom a good idea. More often than not, it's counter-productive. Criticism is par for the course when it comes to social media, but there are some cases such as spam and abuse where deletion and blocking are important tools to a social media manager. It is still to be decided what limitations public institutions have when blocking followers on social media accounts and the debate will probably continue for some time.
The need for a clear social media commenting policy A recent ruling by a federal appeals court found that President Trump violated the constitution by blocking critics on his Twitter account. The court determined that as Trump uses his account for government business, he can not block citizens from reading his posts. With several other government officials in court over similar cases of blocking and banning users from their social media accounts, the full extent of the implications of this ruling is still to be determined. But there is no doubt that this will extend to government agencies as well as public universities.
Even when facing extreme criticism, blocking users and deleting comments is seldom a good idea. More often than not, it's counter-productive. Criticism is par for the course when it comes to social media, but there are some cases such as spam and abuse where deletion and blocking are important tools to a social media manager. It is still to be decided what limitations public institutions have when blocking followers on social media accounts and the debate will probably continue for some time.
Why You Need a Policy Now
While the implications of the recent ruling are still being determined, now is a good time to take a pro-active approach and create or review your social media commenting policies. Even if you are not a public institution, these policies lay the rules of what is acceptable on your page and give you guidelines over what comments and behaviors merit deletion or the banning of the user. Also, strong guidelines give you as the social media manager the authority to say no when you receive requests to delete comments.
Here are a few tips to help you create a clear and effective social media commenting policy.
While the implications of the recent ruling are still being determined, now is a good time to take a pro-active approach and create or review your social media commenting policies. Even if you are not a public institution, these policies lay the rules of what is acceptable on your page and give you guidelines over what comments and behaviors merit deletion or the banning of the user. Also, strong guidelines give you as the social media manager the authority to say no when you receive requests to delete comments.
Here are a few tips to help you create a clear and effective social media commenting policy.
While the implications of the recent ruling are still being determined, now is a good time to take a pro-active approach and create or review your social media commenting policies. Even if you are not a public institution, these policies lay the rules of what is acceptable on your page and give you guidelines over what comments and behaviors merit deletion or the banning of the user. Also, strong guidelines give you as the social media manager the authority to say no when you receive requests to delete comments.
Here are a few tips to help you create a clear and effective social media commenting policy.
Defining Boundaries for Abuse and Threats
Have clear language on abuse and threats: While as a public institution, you may have a responsibility to provide a public forum in the form of comments on your posts, you also have a responsibility to monitor and prevent abuse and harassment. Criticism, even when harsh, should never be deleted. However, when posts cross the line from criticism and petty name-calling to abuse, harassment or hate speech, they should be removed. These posts include anything that is defamatory or obscene, causes panic, uses fighting or threatening words, incites crime or demeans or harasses another individual or institution. Have a clear policy outlining what this entails and that such posts will be deleted and that repeat offenders will be banned from the page. Set a clear guidelines as to what is seen as obscene on your institutions page. To do this, you can use a rating system like those given to movies. For most pages, sticking to a strict PG-13 rating is a good rule of thumb.
In addition to removing threatening posts, threats or abuse targeted at a specific person or group should be documented and shared with the proper authorities. These include threats the social media manager finds personally threatening.
Have clear language on abuse and threats: While as a public institution, you may have a responsibility to provide a public forum in the form of comments on your posts, you also have a responsibility to monitor and prevent abuse and harassment. Criticism, even when harsh, should never be deleted. However, when posts cross the line from criticism and petty name-calling to abuse, harassment or hate speech, they should be removed. These posts include anything that is defamatory or obscene, causes panic, uses fighting or threatening words, incites crime or demeans or harasses another individual or institution. Have a clear policy outlining what this entails and that such posts will be deleted and that repeat offenders will be banned from the page. Set a clear guidelines as to what is seen as obscene on your institutions page. To do this, you can use a rating system like those given to movies. For most pages, sticking to a strict PG-13 rating is a good rule of thumb.
In addition to removing threatening posts, threats or abuse targeted at a specific person or group should be documented and shared with the proper authorities. These include threats the social media manager finds personally threatening.
Have clear language on abuse and threats: While as a public institution, you may have a responsibility to provide a public forum in the form of comments on your posts, you also have a responsibility to monitor and prevent abuse and harassment. Criticism, even when harsh, should never be deleted. However, when posts cross the line from criticism and petty name-calling to abuse, harassment or hate speech, they should be removed. These posts include anything that is defamatory or obscene, causes panic, uses fighting or threatening words, incites crime or demeans or harasses another individual or institution. Have a clear policy outlining what this entails and that such posts will be deleted and that repeat offenders will be banned from the page. Set a clear guidelines as to what is seen as obscene on your institutions page. To do this, you can use a rating system like those given to movies. For most pages, sticking to a strict PG-13 rating is a good rule of thumb.
In addition to removing threatening posts, threats or abuse targeted at a specific person or group should be documented and shared with the proper authorities. These include threats the social media manager finds personally threatening.
Managing Language Through Filter Tools
Set consistent profanity filters: Facebook provides tools to prevent comments with profanity from appearing on your page. By setting an appropriate profanity filter, you can be consistent in what posts you don't allow on your page. This filters both positive and negative comments that use profanity, that way you remain consistent and don't find yourself deleting negative comments and letting the occasional over-enthusiastic positive posts slide. The deletion is made by Facebook's filter tools, not you. Also, these comments are not fully deleted, but hidden from public view. This allows you to review any posts caught by the filter and post them if you determine that they are not obscene.
Facebook also allows you to add custom terms into the profanity filter in case there are frequently used terms or newer slang that you'd prefer not to have on your page. There are many slurs that Facebook hasn't included in their filters yet, and you can add these as you come across them. You can also use this tool to add misspellings of commonly used profanity as well as workarounds made with symbols such as "@$$."
Set consistent profanity filters: Facebook provides tools to prevent comments with profanity from appearing on your page. By setting an appropriate profanity filter, you can be consistent in what posts you don't allow on your page. This filters both positive and negative comments that use profanity, that way you remain consistent and don't find yourself deleting negative comments and letting the occasional over-enthusiastic positive posts slide. The deletion is made by Facebook's filter tools, not you. Also, these comments are not fully deleted, but hidden from public view. This allows you to review any posts caught by the filter and post them if you determine that they are not obscene.
Facebook also allows you to add custom terms into the profanity filter in case there are frequently used terms or newer slang that you'd prefer not to have on your page. There are many slurs that Facebook hasn't included in their filters yet, and you can add these as you come across them. You can also use this tool to add misspellings of commonly used profanity as well as workarounds made with symbols such as "@$$."
Set consistent profanity filters: Facebook provides tools to prevent comments with profanity from appearing on your page. By setting an appropriate profanity filter, you can be consistent in what posts you don't allow on your page. This filters both positive and negative comments that use profanity, that way you remain consistent and don't find yourself deleting negative comments and letting the occasional over-enthusiastic positive posts slide. The deletion is made by Facebook's filter tools, not you. Also, these comments are not fully deleted, but hidden from public view. This allows you to review any posts caught by the filter and post them if you determine that they are not obscene.
Facebook also allows you to add custom terms into the profanity filter in case there are frequently used terms or newer slang that you'd prefer not to have on your page. There are many slurs that Facebook hasn't included in their filters yet, and you can add these as you come across them. You can also use this tool to add misspellings of commonly used profanity as well as workarounds made with symbols such as "@$$."
Why You Need a Policy Now
While the implications of the recent ruling are still being determined, now is a good time to take a pro-active approach and create or review your social media commenting policies. Even if you are not a public institution, these policies lay the rules of what is acceptable on your page and give you guidelines over what comments and behaviors merit deletion or the banning of the user. Also, strong guidelines give you as the social media manager the authority to say no when you receive requests to delete comments.
Here are a few tips to help you create a clear and effective social media commenting policy.
While the implications of the recent ruling are still being determined, now is a good time to take a pro-active approach and create or review your social media commenting policies. Even if you are not a public institution, these policies lay the rules of what is acceptable on your page and give you guidelines over what comments and behaviors merit deletion or the banning of the user. Also, strong guidelines give you as the social media manager the authority to say no when you receive requests to delete comments.
Here are a few tips to help you create a clear and effective social media commenting policy.
While the implications of the recent ruling are still being determined, now is a good time to take a pro-active approach and create or review your social media commenting policies. Even if you are not a public institution, these policies lay the rules of what is acceptable on your page and give you guidelines over what comments and behaviors merit deletion or the banning of the user. Also, strong guidelines give you as the social media manager the authority to say no when you receive requests to delete comments.
Here are a few tips to help you create a clear and effective social media commenting policy.
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