Even when facing extreme criticism, blocking users and deleting comments is seldom a good idea. More often than not, it’s counter-productive. Criticism is par for the course when it comes to social media, but there are some cases such as spam and abuse where deletion and blocking are important tools to a social media manager. It is still to be decided what limitations public institutions have when blocking followers on social media accounts and the debate will probably continue for some time.Read More
GIFs are the lingua franca of Twitter. They can express complex ideas and emotions that can’t fit into a Tweet, create humor and levity, or add a personal touch to a reply. In higher education, we use them constantly to congratulate students when they’ve just been accepted, share the excitement of the school year starting, or wish students luck on final exams.
However, GIFs are not without their problems.Read More
As a social media manager working in higher education, I get the same request almost everyday. “Will you put this flyer on the university Facebook page?” Unless the request comes from the president’s suite, the answer is always no. Using promotional materials designed for print in the digital space is just a terrible idea. In addition, these flyers, often made in PowerPoint or Microsoft Publisher, are poorly designed to begin with. If putting up flyers around campus isn’t getting students to your events, putting the same flyers on social media isn’t going to help either. The problem is your content, not the medium.Read More
You’ve seen the Tweets. You’ve read the blog posts. “You’ll Never Believe What Wendy’s Said on Twitter!” “MoonPies Shuts Down Troll in Savage Twitter Post!” Brands are going snarky on social, posting snappy and sarcastic replies to their critics on social media and attracting some major attention. And as much as I love to see trolls get smacked down, it is time for this trend to stop. This strategy might get attention in the short-term, but as a long-term social media strategy it’s risky and most-likely counterproductive. Here’s why.Read More
I’ve heard it said a thousand times. “It’s not perfect, but it’s good enough for social.”
This is often said when reviewing sub-par content that has no other place to go. Or maybe it’s said after taking an out of focus photo on the fly at an event before Tweeting it out to thousands of uninterested followers. The sad fact is a lot of people think that there is a low bar for content posted to social media. However, this is far from the truth as social media has matured and the quality of content from brands and media outlets has increased rapidly and dramatically. Blurry cell phone photos and shaky videos no longer cut it.
Social media is the voice of your brand, so why would you settle for anything less than excellent?Read More
If I told you that I had a job where I spoke to thousands of people everyday, handled crisis management, customer service, paid advertising, content strategy, and long list of other duties, you’d assume I was pretty high up in my organization, right? You’d ask my title expecting something high-level and when I said social media manager your perception would change. “Oh, I bet you have a lot of fun! Are you just starting with the company?” This is a sad fact of life for many social media managers and something the profession needs to overcome. Social media has matured and with it, so has the position of social media manager. However, it is often seen by most organizations as an entry-level position at best.Read More